Frequently Asked Questions:
Q: Where is my order ?
A: Please allow us 48 hours for processing and shipping your order. Most of the orders are shipped within this timeframe. Orders made on weekends and holidays will be shipped next business day.You can always check status of your order after logging into your account.
If you have any questions email us and we will answer your question within 24 hours.
Q: How do I track my order ?
A: As soon as we ship your order we will send you a confirmation email with a tracking number. After you click on the provided link you will be redirected to the shipping company webpage where you will find information about location and status of you package. You can also always check status of your order after logging into your account.
If you have any questions email us and we will answer your question within 24 hours.
Q: How do I cancel my order ?
A: If you need to cancel your order contact us by phone or email. If the order hasn’t been shipped yet we will refund your money within next 48 hours. However, due to different bank processing times the refund may not show up in your account for several days.If you have received the order please send us back the package. After we inspect the received product we will issue the refund to you account. Shipping and insurance charges are non-refundable.
Q: I have received a wrong product. What do I do ?
A: If we sent you by mistake a wrong product, please contact us first by email or phone. We will do everything in our power to make it right and correct our mistake. Q: Do you ship to my country ?
A: We offer international shipping. During checkout process you will have an option to choose your country from drop down menu.Q: What payments do you accept ?
A: During the checkout process you many choose any of our current payment options.Please note that we will not ship until we receive payment from you.
